I recently reinstalled Hinge and created a profile after deleting my last one over a year ago. All of my profile content was truthful, completely innocuous and in accordance with their terms of service. My photos and prompt responses were similar to my previous profile, which I had used for 2-3 years. I come from a small city and am very careful with my online footprint and behaviour - especially because I almost always come across people I know personally or professionally on these apps. A day after liking profiles and receiving a few matches on Hinge, I received a 'Your account has been removed.' ban notice out of nowhere. I had not yet messaged anyone on the platform. When I contacted Hinge support to appeal the ban, they explained: Upon investigation of your Hinge account, we've confirmed that your ban originated from one of the other dating apps in the Match Group portfolio. As such, we will be unable to overturn the ban decision. If you would like to appeal your ban status you will need to contact the other Match Group brand you previously had an account with (Tinder, Match.com, PlentyofFish, or OkCupid.) Please be sure to include any and all supporting evidence that you would like to have considered as part of your appeal. I've only ever used Tinder and OkCupid. I've never used Match.com or PlentyofFish. I contacted support for Tinder and OkCupid with my credentials, and both informed me that I had not been banned on either platform. I replied to Hinge support with this information (as well as screenshots of my correspondence with Tinder and OkCupid support), and they stonewalled me with a contemptuous copy and paste of their original reply. They would not tell me which specific Match Group brand had banned me. Has anyone else been in the same situation and achieved some resolution without going through the rigmarole of getting a new device, phone number, etc.? Alternatively, is there some kind of centralised Match Group customer support email I can contact about this? Rather annoyed by this, especially because I've spent a substantial amount of money on Match Group's services over the years, and I indirectly hold stock in Match Group, which is - unsurprisingly - dwindling in value.
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